Telling Staff What Is Measured
What to say, when, and in what detail. The communication determines whether the programme is accepted or resented.
People
The line is crossed gradually and by request. Each individual request is reasonable and each one granted changes what the system is.
7 notes
What to say, when, and in what detail. The communication determines whether the programme is accepted or resented.
The same sensors can answer two very different questions. Where the line sits, how programmes cross it, and what holds it.
Aggregated data stops being anonymous below a certain group size. Where that line sits and what to do about it.
In several jurisdictions consultation is a legal requirement rather than good practice. What it involves and when to start.
The transition is rarely announced. The signs it is happening, and why it costs more than it delivers.
Once a measure affects people, behaviour adapts to it. What that looks like here and what it does to the data.
Counting methods have systematic blind spots, and the people in them are disproportionately disabled. What that means practically.